What We Collect and Why We Hold It
We collect the information you provide when you register — your name, contact details, date of birth, and the mobile wallet details you use for deposits and withdrawals through bKash, Nagad, or Rocket. We also record transactional data: amounts, timestamps, and wallet reference numbers generated during
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each payment. This data lets us verify your identity, process your withdrawals correctly, and resolve any account disputes quickly. We do not sell your personal information to third parties. We share data only where required to process a payment — for example, passing a Rocket transaction
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reference to the relevant payment processor — or where we are required to do so under applicable law. We retain your account data for as long as your account remains active and for a period afterward as required by our record-keeping obligations. If you close your
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account, you may request confirmation of what data we hold and ask for deletion where permitted. Access to this platform and the applicability of this policy depend on your local law and the eligible regions we serve — if you are unsure whether this applies to
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your location, contact our support team before proceeding.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.